Restore Premium when the app stays read-only
Sometimes Premium takes a moment to reach the app after you pay. You may see a message that Premium access is still syncing.
Try these steps
- Check that you are online.
- Close Endolog fully: swipe up from the bottom of the screen, then swipe the app away. Then open it again.
- Check that you are signed in to the account you used when you subscribed. Go to Settings → Account (under General) to see the email address.
- Check that your subscription is active in the App Store. Open the iPhone Settings app, tap your name, then Subscriptions.
Still read-only?
Write to us at hello@endolog.app. Tell us the email address of your Endolog account, and send a screenshot of the subscription in your App Store settings if you can. We will get your access back.
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