At Endolog, protecting your privacy is fundamental to who we are. We know you're sharing deeply personal health information with us, and we don't take that responsibility lightly. This Privacy Policy explains what data we collect through the Endolog app and website, how we use it, and the privacy rights you have.
What information we collect
Information you give us
When you use Endolog, you share information with us in several ways:
- Account basics. Your name and email address when you sign up, and your email choices, such as whether you've turned on optional emails from us.
- Health tracking. Everything you log about your symptoms, pain levels, triggers, and how you're feeling. This is the core of what Endolog does.
- Your profile. Information like your age, whether you've been diagnosed, and details about your medical history that help personalize the app.
- Feedback and surveys. When you tell us what you think about Endolog or respond to surveys, we collect that feedback for research and improvement.
- Messages and support. When you email us with questions or problems, we keep those messages and anything you share in them so we can help.
Information we collect automatically
When you use Endolog, we also automatically collect some technical information:
- Device information. Your device type, operating system, IP address, and browser type so we can make sure the app works on your device.
- How you use Endolog. Which features you use, how long you spend on the app, and what pages you visit so we can understand what's working and what needs improvement.
- Email delivery information. Whether an email we sent you was delivered, bounced, or was marked as spam. We use this to stop sending email that can't reach you or that you don't want.
Information we don't collect
We sometimes combine your personal information to create anonymous, de-identified data that can't be linked back to you. This aggregated data helps us understand trends across all Endolog users but doesn't tell us anything about you personally. This anonymous data isn't covered by this Privacy Policy.
How we use your information
We use the information you share with us to:
- Keep Endolog working and deliver the features you rely on to track your health.
- Send you the emails you need to use your account, such as a link to confirm your email address or reset your password.
- Help when you have a question or problem—our support team uses your information to actually help you.
- Improve Endolog by studying how people use it, what features help most, and how we can make it better. This includes understanding whether our marketing is reaching the right people.
- Send you optional emails, such as tips and product news, but only if you turn them on. You can turn them off at any time.
- Show you relevant ads for Endolog and similar products on other platforms and apps.
- Keep Endolog safe by catching fraud and protecting against misuse, while building a secure environment for everyone.
- Follow laws and regulations that apply to us, including responding to legal requests.
Emails we send you
We only send email to the address on your account. There are two kinds.
Account emails
We send these because you need them to use Endolog. You can't turn them off while you have an account.
- Sign-in and security. A link to confirm your email address, a link to reset your password, and a note when your password changes or when a sign-in method is added to or removed from your account.
- Account notices. A note to confirm we deleted your account. A note that a reply to your support message is waiting in the app. This email never includes the reply itself. A note when we make significant changes to this Privacy Policy.
Optional emails
Optional emails are off until you turn them on in the app. They include things like a welcome email, tips for getting started, a note that your monthly summary is ready in the app, a check-in if you haven't opened Endolog in a while, a reminder before your free trial ends, and product news.
To decide when to send some of these, we use simple facts such as whether you've logged at least once and the last day you used the app. We work these out on our own servers.
What we never put in an email
No email from Endolog contains your health information. That means no symptoms, pain scores, cycle dates, log entries, or reports. Our email provider never receives this information either. Subject lines are kept neutral, so they don't reveal anything about your health to someone who sees your inbox.
How to stop optional emails
- Click the unsubscribe link at the bottom of any optional email, then tap the button on the page that opens. You don't need to sign in.
- Use the unsubscribe button your email app shows next to our emails, if it has one.
- Turn optional emails off in the app's settings.
If an email to you bounces permanently, or you mark one of our emails as spam, we turn optional emails off for you.
Who we share your information with
We don't sell your data. In some cases, we do share information with trusted partners who help us run Endolog:
- People who help us serve you. We work with companies that handle things like payment processing, customer support, analytics, and app hosting. They only see the information they need to do their specific job and are legally required to keep it confidential.
- Email delivery. We use Resend to send our emails, including the account emails sent when you sign up or reset your password. Resend receives your email address, your email choices, and the text of each email we send you. It only uses this information to deliver our emails. Resend stores and processes this information in the European Union.
- Analytics and advertising partners. We work with platforms that help us understand how Endolog is being used and who might benefit from it. This includes showing ads to people who might find the app helpful.
- When the law requires it. If we're required by law to share your information—for example, to respond to a court order or legal investigation—we will only share what the law requires. We also may share information to protect the safety of Endolog or our users.
App Store purchase support
When you create an account and agree to this Privacy Policy, you consent to Endolog sharing limited information with Apple for App Store purchase support. Endolog shares only subscription status and app usage totals. We never share detailed information from your health logs, including symptoms, notes, pain details, or individual entries.
Keeping your data secure
We take security seriously. We encrypt your data when it travels to our servers, use backups and redundancy to prevent loss, and maintain physical and technical safeguards to protect against unauthorized access.
That said, no system is 100% secure. If you ever suspect someone has accessed your account without permission, contact us immediately at hello@endolog.app.
We keep your data as long as you have an account with us, plus as long as required by law. If there's a legal reason to keep it longer (like a statute of limitations or an ongoing investigation), we will. Once you delete your account, we delete your information within 30 days. When you delete your account, we also delete your contact record with our email provider and your email choices. The email confirming that your account was deleted is the last email we send you.
Your rights
You have rights over your personal information. You can exercise these rights by emailing hello@endolog.app:
- Know what we have. You can ask what personal information we've collected about you and how we use it. We'll give you a copy if you ask.
- Fix inaccuracies. If any information we have about you is wrong, you can ask us to correct it.
- Get your data. You can ask us to export your information in a format you can use elsewhere (like a CSV or PDF). If you tell us where, we can send it directly to another service.
- Delete your data. In some cases, you can ask us to delete your personal information.
- Limit how we use it. You can ask us to limit what we do with your information, though sometimes we need certain data to keep the app working.
- Stop optional emails. You don't need to email us for this one. Use the unsubscribe link in any optional email, or turn optional emails off in the app's settings.
- No punishment for asking. You won't face any unfair treatment for exercising these rights.
We'll ask you for extra information to verify it's really you before processing your request. We'll respond without unnecessary delay, and we won't charge a fee unless your request is excessive or clearly unreasonable.
These rights aren't absolute—there are exceptions based on legal obligations, the rights of others, safety concerns, and our ability to defend ourselves legally. We'll explain any exceptions when we respond.
Cookies
When you visit the Endolog website, we use cookies to remember you, keep the site secure, analyze how people use it, and show relevant ads. Third parties we work with may also use cookies. You can control cookie settings in your browser if you prefer.
Changes to this policy
We may update this Privacy Policy as our practices change or as laws change. We'll update the date at the top whenever we make changes. If we make significant changes to how we use your data or your rights, we'll let you know through the app or email. We encourage you to check back occasionally to stay informed.
Questions?
If you have questions about this Privacy Policy or how we handle your data, reach out: hello@endolog.app.