Troubleshooting
Fix missing logs, contact us from the app, and change the app language.
- My logs are missing or not up to dateEndolog saves each log on your device first, then sends it to your account when you are online. If a log seems to be missing, try these steps in order. Logs made offline are kept on your device and sent when you are back online. Connect to
- Contact support from the appGo to Settings and, under Support & Legal, tap Help & Support. Write your message. You can add up to 3 screenshots. Tap Submit Feedback. Our replies arrive in Settings → Inbox. We aim to respond within 24-48 hours. Prefer email? Write to he
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- Getting startedCreate your account, sign in and find your way around the app.
- Logging pain and symptomsLog pain, symptoms, your period, food and toilet visits, and fix a log later.
- Reports and PDF exportMake a PDF report of your logs and share it with your doctor.
- Subscription and billingPremium, App Store payments, getting access back and cancelling.
- Reminders and notificationsChoose which reminders Endolog sends you, and set medication reminders.
- Account, privacy and dataExport your data, share your calendar, and delete your account.
- TroubleshootingFix missing logs, contact us from the app, and change the app language.